There are three car parks in Ipswich managed by the Ipswich Hospital Foundation (IHF); two established sites – Hospital West, the Plaza in Ipswich city – and a new car park, Hospital East, which opened in 2013.
The main users of the Hospital West car park are the hospital staff who enjoy a concessional parking rate. The low tariff parkers who occupied most of the car park limited the income from this car park. The City Plaza site is a general car park.
The existing car park management system required eight full and part-time staff to administer the car park and the staff scheme. To access the car park, staff were using a swipe card linked to their pay-roll deduction, or purchased a book of ten pre-paid passes which they handed to the car park attendant.